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Terms & Conditions

Last Updated: August 20, 2026

Welcome to Adalaj Enterprises. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by the following Terms & Conditions. Please read these terms carefully before using our website or placing an order.

1. About Our Website

This website is operated by Adalaj Enterprises. Throughout the website, the terms "we", "us", "our" and "Adalaj Enterprises" refer to Adalaj Enterprises.

We offer products through our online store, including Bhimseni Kapoor, camphor, puja products, incense and other related products.

By using our website, you confirm that you have read, understood and agreed to these Terms & Conditions.

2. Eligibility

You must be legally capable of entering into a contract under applicable Indian law to place an order through our website.

If you are using the website on behalf of another person or entity, you confirm that you have the authority to accept these Terms & Conditions on their behalf.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, specifications, weights and other information displayed on our website are accurate.

  • Product colours and appearance may vary slightly depending on your screen or device.
  • Product images may be for illustrative purposes.
  • Natural products may have variations in colour, size, shape, texture or appearance.
  • Actual product packaging may occasionally differ from images displayed on the website.
  • Product specifications, packaging and availability may change without prior notice.

We reserve the right to correct any errors or inaccuracies in product information.

4. Product Usage

Products purchased from our website must be used only for their intended purpose and according to the instructions provided on the product packaging or website.

Customers are responsible for using products safely and appropriately. For products intended for religious, aromatic or other specific purposes, customers should follow the applicable usage and safety instructions.

Adalaj Enterprises shall not be responsible for damage or loss caused by improper, careless or unauthorized use of a product.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products. An order is considered accepted only when we confirm or process the order.

We reserve the right to:

  • Accept or reject an order.
  • Cancel an order due to product unavailability.
  • Cancel an order because of pricing or listing errors.
  • Limit quantities purchased by a customer.
  • Cancel orders that appear fraudulent or suspicious.
  • Refuse orders placed for unauthorized resale or other prohibited purposes.

If we cancel an order after payment has been received, the eligible amount will be refunded through the applicable payment method.

6. Pricing

All product prices displayed on our website are subject to change without prior notice.

Applicable taxes, shipping charges or other charges, where applicable, will be displayed during the purchase process.

We make reasonable efforts to display correct prices. However, if a technical or typographical error results in an incorrect price, we reserve the right to correct the error and cancel the affected order if necessary.

7. Payment

We may provide one or more payment methods, including online payment, UPI, cards, net banking, wallets, cash on delivery or other available methods.

Payment information is processed through applicable third-party payment service providers. You agree to provide accurate payment and billing information.

8. Shipping & Delivery

We aim to dispatch orders within the estimated processing time displayed on our website.

Delivery timelines are estimates and may vary because of:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Transportation issues
  • Incorrect or incomplete address information
  • Remote or difficult-to-service locations
  • Events beyond our reasonable control

Once an order has been handed over to the courier or delivery partner, delivery is subject to the courier's operational timelines.

Customers are responsible for providing a correct and complete delivery address and contact information.

9. Incorrect or Incomplete Address

If an order cannot be delivered because the customer has provided an incorrect, incomplete or invalid address or contact information, additional shipping charges may apply for re-delivery, where applicable.

Adalaj Enterprises shall not be responsible for delivery failure caused by incorrect information provided by the customer.

10. Order Cancellation

Order cancellation may be requested before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow our applicable Return, Refund or Cancellation Policy.

We reserve the right to reject cancellation requests where the order has already been processed, packed or dispatched.

11. Returns, Refunds & Exchanges

Returns, refunds and exchanges, where applicable, are governed by our applicable Return & Refund Policy.

Certain products may not be eligible for return or exchange due to their nature, hygiene considerations, opened packaging, used condition or other applicable restrictions.

Customers should inspect the package at the time of delivery and contact us within the specified period if there is a genuine issue with the product.

Any approved refund will be processed according to our applicable refund policy and payment provider timelines.

12. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as reasonably possible with your order details and supporting photographs or videos, if requested.

We may investigate the issue before approving a replacement, refund or other resolution.

A claim may be rejected where the product has been damaged due to misuse, improper storage, normal product variation or use after delivery.

13. Availability

We do not guarantee that every product displayed on our website will always be available.

Products may become unavailable without prior notice. If a product becomes unavailable after an order has been placed, we may cancel the affected product or order and provide an applicable refund.

14. Promotions and Offers

From time to time, we may provide discounts, promotional offers, coupons or other schemes.

  • Offers may have limited validity.
  • Offers may not be combined.
  • Offers may be subject to product or quantity restrictions.
  • We may modify or withdraw an offer at any time.
  • Promotional offers may be subject to additional terms.

Any offer that has expired cannot be claimed retrospectively.

15. Intellectual Property

All content available on this website, including but not limited to brand name, logo, product names, product photographs, text, graphics, designs, videos, website layout, product descriptions and marketing materials, is owned by or licensed to Adalaj Enterprises, unless otherwise stated.

You may not copy, reproduce, modify, publish, distribute, sell or commercially exploit our website content without prior written permission.

16. User Conduct

You agree not to use our website:

  • For any unlawful purpose.
  • To commit fraud or facilitate fraudulent transactions.
  • To provide false or misleading information.
  • To interfere with the operation or security of our website.
  • To upload malicious software or harmful code.
  • To attempt unauthorized access to our systems.
  • To copy, scrape or reproduce website content without permission.
  • To infringe the rights of Adalaj Enterprises or any third party.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

17. Third-Party Services and Links

Our website may use third-party services such as payment gateways, shipping providers, analytics services, advertising platforms and other service providers.

Third-party services may operate under their own terms and privacy policies. We are not responsible for the independent policies, content, availability or practices of third-party websites or services.

18. Reviews, Feedback and User Content

If you submit reviews, feedback, suggestions, photographs or other content to us, you confirm that you have the right to submit the content and that the content does not violate any third-party rights.

By submitting such content, you grant Adalaj Enterprises permission to use, reproduce, display or publish the content for legitimate business, marketing or promotional purposes, subject to applicable law.

We reserve the right to remove content that we reasonably consider inappropriate, unlawful or in violation of these Terms.

19. Personal Information

Your use of our website and submission of personal information is governed by our Privacy Policy.

Please review our Privacy Policy to understand how personal information may be collected, used and handled.

20. Website Accuracy

We try to keep the information on our website accurate and updated. However, we do not guarantee that all information will always be complete, accurate, current or error-free.

We reserve the right to update, modify or correct website content, product information, prices and availability at any time.

21. Disclaimer

To the extent permitted by applicable law, our website and services are provided on an "as available" basis.

We do not guarantee that:

  • The website will always be available.
  • The website will always operate without interruption.
  • The website will be completely free from technical errors.
  • All information will always be current or error-free.

Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Adalaj Enterprises shall not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products, except where such limitation is prohibited by applicable law.

Nothing in these Terms limits liability where such limitation is not permitted under applicable Indian law.

23. Indemnification

You agree to indemnify and hold harmless Adalaj Enterprises, its owners, employees, service providers and business partners from claims, losses, liabilities or expenses arising from:

  • Your violation of these Terms.
  • Your unlawful use of the website.
  • Your misuse of products.
  • Your violation of the rights of another person or entity.
  • Information or content submitted by you that violates applicable law or third-party rights.

This clause applies to the extent permitted by applicable law.

24. Force Majeure

We shall not be responsible for delays or failure to perform our obligations caused by events beyond our reasonable control, including natural disasters, fire, flood, war, strikes, government restrictions, transportation disruptions, epidemics, technical failures or other unforeseen circumstances.

25. Changes to These Terms

We may update or modify these Terms & Conditions from time to time.

The updated version will be published on this page with the revised "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

26. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with the website, products or these Terms shall be subject to the jurisdiction of the competent courts having jurisdiction over the applicable location of Adalaj Enterprises, subject to applicable law.

27. Contact Information

If you have questions regarding these Terms & Conditions, orders, products or our services, please contact us:

Adalaj Enterprises
Email: info@adalajenterprise.in
Phone:+91 90234 82782
Address: rajkot, gujarat

By using our website or placing an order, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them, subject to applicable law.